Frequently Asked Questions

Location & Transport: Frequently Asked Questions

Where is Mövenpick Siam Hotel Na Jomtien Pattaya located?

Mövenpick Siam Hotel Na Jomtien Pattaya is a beachfront resort on Na Jomtien Beach, south of Pattaya city in Chonburi, Thailand. It is about 2 hours’ drive from Bangkok, with direct access to the beach. For directions, use our Google Maps location.

How do I get to the hotel from Suvarnabhumi Airport (BKK)?

Suvarnabhumi Airport is about 120 km from the hotel, roughly a 1.5–2 hour drive. You can take a taxi, rent a car, or book the hotel’s private limousine transfer in advance through our Reservations team (+66 33 078 888, daily 9:00 am–6:00 pm).

How do I get to the hotel from Don Mueang Airport (DMK)?

Don Mueang Airport is about 160 km from the hotel, roughly a 2–2.5 hour drive. You can take a taxi or book the hotel’s private limousine transfer in advance through our Reservations team.

Is there a free shuttle to Pattaya city or Terminal 21?

Yes. In-house guests can ride our complimentary 50-seat double-decker shuttle bus (air-conditioned lower deck and open-air upper deck) to Terminal 21 Pattaya once a day. Seats are limited, so please reserve in advance at the Front Desk.

Hotel to Terminal 21: 1:00 pm
Terminal 21 to hotel: 1:45 pm

Does the hotel have an EV charging station?

Yes. A 22 kW AC electric vehicle charger is located in the hotel’s outdoor car park. To charge:

Open the ReverSharger app.
Turn off the engine, plug in the cable and lock your car.
Scan the QR code at the charger to check in and start charging (wait about 30 seconds).
Scan again to check out when your booked time ends.
Pay the charging fee in the app.
Unlock your car and unplug the cable.

Can I see the Pattaya International Fireworks Festival from the hotel?

No. The fireworks festival is held about 20 km from the hotel, so the fireworks are not visible from Na Jomtien.

Check-in & Hotel Policy Questions Asked Frequently

What are the check-in and check-out times?

Check-in is from 3:00 pm (15:00) and check-out is by 12:00 noon. The Front Desk is open 24 hours, so late-night arrivals are welcome.

Is Wi-Fi free at the hotel?

Yes. Complimentary high-speed Wi-Fi is available throughout the hotel, including all guest rooms and public areas.

Can I check in early or check out late?

Early check-in and late check-out are subject to room availability on the day and cannot be guaranteed in advance. Please ask the Front Desk on arrival, or call our Guest Service Agent 24 hours a day on +66 33 078 888. If you arrive early, you can complete check-in, then enjoy the pool or Kids Club while your room is prepared. Guests in Club rooms can also enjoy Afternoon Tea at the Panorama Club Lounge from 2:00 pm.

Is there online check-in?

Yes. Online check-in lets you submit your guest details before arrival, so check-in at the Front Desk is faster on the day.

Is there a security deposit at check-in?

Yes. A security deposit of THB 1,500 per room per night is collected at check-in to cover incidental charges (for example, THB 3,000 for a 2-night stay). It can be paid in cash or as a credit card pre-authorisation. A pre-authorisation requires the physical credit card.

When will my credit card deposit be refunded?

The hotel releases the credit card pre-authorisation on the day you check out. Your bank usually returns the amount to your available credit within 15–30 business days. If it takes longer, please contact your card-issuing bank.

Which payment methods are accepted?

The hotel accepts cash and major credit cards, including contactless (tap) payment by card or mobile phone. The security deposit must be made with a physical credit card or cash.

Is the hotel pet-friendly?

No. Pets are not allowed at Mövenpick Siam Hotel Na Jomtien Pattaya

Can I have parcels or deliveries sent to the hotel before I arrive?

No. For security reasons, the hotel does not accept parcels or deliveries on behalf of guests.

Can non-staying guests use the pool or buy a day pass?

Hotel facilities such as the pool, Kids Club and Wet Zone are reserved for in-house guests. Day passes are not available during high season and public holidays. Non-staying guests are welcome at our restaurants, including La Costa Beach Restaurant & Bar.

Do you provide wheelchairs?

Yes. Wheelchairs are available on a first-come, first-served basis in limited numbers. Please request one when you book or before you arrive.

Are extra pillows, blankets, drinking water and ice free of charge?

Yes, all are complimentary. Ask the Front Desk for extra pillows and blankets after check-in. For more drinking water, dial 0 from your room phone; for ice, dial 5 for In-Room Dining.

Frequently Asked Questions About Rooms & Suites

What room types are available and how big are they?

The hotel has 7 room types, all with sea views:

Room type	Size	Highlights
Deluxe Sea View	47–50 sqm	King or twin beds, bathtub, balcony
Premium Sea View	50–55 sqm	Higher floors, Club Lounge access
Family Sea View	67–71 sqm	King bed plus bunk beds
Junior Suite	67–71 sqm	Club Lounge access
Executive Suite	83–90 sqm	Separate living room, Club Lounge access
Family Suite	120 sqm	2 bedrooms, Club Lounge access
Presidential Suite	154 sqm	Club Lounge access

See all rooms and suites.

What is the difference between a Deluxe Sea View and a Premium Sea View room?

A Premium Sea View room is larger (50–55 sqm versus 47–50 sqm), is on a higher floor, and includes Panorama Club Lounge access: breakfast, Afternoon Tea and Sunset Cocktails. Deluxe Sea View rooms are on floors 4–35 and do not include lounge access.

What are the bed sizes?

King bed: 6 ft
Twin bed: 4.5 ft each (can be pushed together)
Extra bed: 3.5 ft
Bunk bed: 3.5 ft

How many guests can stay in one room?

Most rooms sleep up to 2 adults and 2 children under 12. A third adult can stay with an extra bed (THB 1,800++ per night including breakfast); in that case only 1 child can share the room because of space. The Family Suite (2 bedrooms) suits larger groups. For 3 adults and 2 children, we recommend the Family Suite or two connecting rooms.

How many people can stay in a Family Sea View room?

A Family Sea View room sleeps up to 2 adults and 2 children under 12, with a king bed and bunk beds. Extra beds cannot be added because of room space. See Family Sea View.

How much is an extra bed?

An extra bed (3.5 ft) costs THB 1,800++ per person per night, including breakfast. Extra beds are not available in Family Sea View rooms.

Do you have connecting rooms?

Yes, there are 5 connecting room combinations:

Deluxe Sea View King + Deluxe Sea View Twin
Premium Sea View King + Premium Sea View Twin
Junior Suite King + Premium Sea View Twin
Family Sea View King + Premium Sea View Twin
Executive Suite King + Deluxe Sea View Twin

Add a connecting-room request in the Special Request box when booking online, or call Reservations on +66 33 078 888. Connecting rooms are allocated on arrival according to availability and cannot be guaranteed in advance.

Do you provide baby cots and baby amenities?

Yes, on request and free of charge: baby cots (100 x 70 cm), baby bathtubs and bottle sterilisers. Please send us your booking confirmation number in advance so we can prepare them. Children’s shampoo and body wash are provided in Family Sea View rooms only.

How much does a room upgrade cost?

The upgrade cost is the difference between the rate you paid and the current rate of the higher room type on your stay dates. Ask the Front Desk at check-in for the upgrade price on the day.

Can I use my Accor+ room upgrade voucher?

Yes. Present your Accor+ upgrade certificate at check-in. Upgrades depend on room availability on the day.

Are the pool villas part of the hotel?

No. The Sea You Pattaya pool villas and residences are a separate project. Please contact them directly:

Website: seaupattaya.com
LINE: @seaupattaya
Messenger: m.me/seayoupattaya
Tel: +66 2 114 8190
Email: [email protected]

Panorama Club Lounge

What is the Panorama Club Lounge?

The Panorama Club Lounge is an exclusive lounge on the 3rd floor, open daily from 6:00 am to 8:00 pm, for guests staying in Premium Sea View rooms, Junior Suites, Executive Suites, Family Suites and the Presidential Suite. Daily service includes:

6:00–10:30 am: Breakfast (buffet and à la minute)
2:00–4:00 pm: Afternoon Tea with coffee, tea, cookies and cakes
5:00–7:00 pm: Sunset Cocktails with alcoholic drinks and tapas

More on the Panorama Club Lounge.

What drinks are served at Sunset Cocktails?

Each day the lounge serves 4 cocktails and 4 mocktails from a rotating menu, Heineken and Singha beer, and 2 red and 2 white wines. Drinks outside the lounge menu cannot be ordered.

Can I use the Club Lounge outside the service times?

Yes. Eligible guests can relax in the lounge any time between 6:00 am and 8:00 pm, with tea, coffee, soft drinks and water available outside the main service times.

Can I buy Club Lounge access if my room does not include it?

Yes. Club Lounge access costs THB 1,000 net per adult per day and THB 500 net per child aged 7–12 per day. Children under 6 are free.

Dining: Frequently Asked Questions

What restaurants and bars are at the hotel, and what are their opening hours?

Venue	Location	Hours
Twist (all-day dining)	G Floor	Breakfast 6:00–10:30 am; à la carte 12:00–11:00 pm
T55 New York Grill Room	L Floor	6:00–11:00 pm
La Costa Beach Restaurant & Bar	Beachfront	10:00 am–11:00 pm
Red Coral Lounge	L Floor	9:00 am–midnight
In-Room Dining	Your room	24 hours

Menus: T55 · Twist · Twist kids’ menu · La Costa · La Costa drinks · T55 wine list · In-Room Dining

How much is breakfast if my room does not include it?

The breakfast buffet at Twist (G Floor, daily 6:00–10:30 am) costs THB 600++ per adult and THB 300++ per child aged 7–12. Children aged 6 and under eat free.

What is Chocolate Hour?

Chocolate Hour is Mövenpick’s signature daily chocolate treat, served at Red Coral Lounge (L Floor) from 4:00 to 5:00 pm. It is free for all in-house guests, and no reservation is needed. See Chocolate Hour.

When is the Fisherman BBQ Buffet and how much does it cost?

The Fisherman BBQ & International Buffet runs every Saturday from 6:00 to 9:00 pm at Twist (G Floor). It features rock lobster, grilled river prawns, oysters, sashimi, grilled beef, Thai som tum and salads, cheese, cold cuts and desserts.

Adults: THB 1,490 net
Children 7–12: THB 745 net
Children 6 and under: free
Price includes hot or iced tea and coffee.

ALL Accor+ Explorer members receive up to 30% off the buffet and 10% off alcoholic drinks.

Do you offer a romantic beach dinner?

Yes. Our Romantic Dinner is served in a private, decorated beachfront cabana on Na Jomtien Beach at sunset. It costs THB 4,900 net per couple and includes a welcome mocktail, a 3-course dinner, a bottle of red or white wine and a flower bouquet. It is available Sunday to Friday from 5:00 to 10:00 pm. Seats are limited, so please reserve via LINE @movenpickpattaya. View the menu.

Do you have a family cooking class?

Yes. The Family Cooking Class costs THB 950 net per family (up to 2 people), lasts about 1 hour and includes 3 dishes; each extra dish is THB 300. Classes run Sunday to Friday between 1:00 and 3:00 pm at Twist (G Floor), with only 2 sessions per day. View the cooking class menu.

How do I reserve a table?

Send us a message on LINE @movenpickpattaya or call +66 33 078 888 with your name, phone number, email, whether you are staying at the hotel, date, arrival time, number of guests and children’s ages. Our team will confirm your table.

Do Accor+ members get dining discounts?

Yes. ALL Accor+ Explorer members get the following at Twist, T55, La Costa and Red Coral Lounge:

1–10 guests: 30% off food and 15% off drinks
11–20 guests: 10% off food and drinks
21 guests or more: no discount

Discounts do not apply to In-Room Dining, minibar, meeting rooms, kids’ menus or takeaway, and cannot be combined with other cards or promotions.

Pool, Kids & Activities

What facilities does the hotel have and when are they open?

Facility	Hours
Swimming pool	7:00 am–8:00 pm daily
Wet Zone	8:00 am–8:00 pm daily
Playground	7:00 am–6:30 pm daily
Beach activities (kayak, SUP)	8:00 am–6:00 pm daily
Little Birds Kids Club	9:00 am–7:00 pm (Sun–Fri), 9:00 am–9:00 pm (Sat)
Fitness centre	24 hours
Let’s Relax Spa	10:00 am–10:00 pm (Sun–Thu), 10:00 am–11:00 pm (Fri–Sat)
Panorama Club Lounge	6:00 am–8:00 pm daily

How deep is the swimming pool, and does it have a kids' pool?

The main pool is a chlorine pool 1.2 m deep. The children’s pool is 60 cm deep with 2 waterslides, an artificial waterfall and a Wet Zone. The pool is open daily from 7:00 am to 8:00 pm. Proper swimwear is required, and balls, swim rings and children’s goggles are available. See the swimming pool.

Is there a kids club?

Yes. The Little Birds Club is open Sunday to Friday from 9:00 am to 7:00 pm and Saturday from 9:00 am to 9:00 pm. Scheduled activities are for children aged 4 and over, and children under 5 must be accompanied by an adult. To keep it comfortable, the club takes up to 10 children at a time, for up to 30 minutes per visit. See the Little Birds Club.

Do you offer babysitting?

Yes, in-room babysitting is available with at least 1–2 business days’ notice.

1 child: THB 500 for the first 2 hours, then THB 300 per hour
2 children: THB 900 for the first 2 hours, then THB 500 per hour
Minimum 2 hours, maximum 5 hours per booking
THB 200 surcharge for service after 10:00 pm

Are kayaks and paddle boards free?

Yes. Kayaks and stand-up paddle (SUP) boards are free for in-house guests daily from 8:00 am to 6:00 pm, subject to weather conditions. See water sports.

Is there a beach fire show?

Yes. A 15-minute fire show takes place on the beach in front of the hotel every Saturday from 8:30 to 8:45 pm, weather permitting. It is free for in-house guests. Non-staying guests can watch by reserving a table at La Costa Beach Restaurant & Bar via LINE @movenpickpattaya.

Can I join a monk alms-giving ceremony?

Yes. A beachside alms-giving (Tak Bat) ceremony is held every Sunday at 7:00 am, or 6:30 am on major Buddhist holy days.

Where is the spa and how do I book?

Let’s Relax Spa is on the 2nd floor, with treatments overlooking Na Jomtien Beach. It is open Sunday to Thursday from 10:00 am to 10:00 pm and Friday to Saturday from 10:00 am to 11:00 pm. Book at booking.letsrelaxspa.com, LINE @letsrelaxspa or +66 84 149 1721.

Is there a fitness centre?

Yes. The fitness centre is open 24 hours for in-house guests.

Can I go fishing at the beach?

Fishing is not allowed inside the buoy-marked swimming area, which is reserved for kayaks and paddle boards. You may fish outside the buoys.

Special Occasions, Weddings & Events

Can the hotel arrange a birthday cake

Yes. If your stay falls within 3 days of your birthday, we can arrange a complimentary birthday cake. Please send us your booking confirmation number, the guest’s full name, stay dates, the date you would like the surprise, a phone number, and a photo of the birthday person’s ID card or passport. Arrangements depend on availability and resources on the day.

Can you prepare something for our wedding anniversary?

Yes. If your stay falls within 3 days of your wedding anniversary, send us your booking confirmation number, full name, stay dates, anniversary date, the date you would like the set-up and a phone number. Arrangements depend on availability and resources on the day.

Do you have a kids' birthday party package?

Yes. The Little Birthday Package includes a 4-hour party for 8 children aged 4–14, venue and table decoration, a photo backdrop, a 2-pound chocolate or strawberry cake, a 5-dish mini buffet with free-flow soft drinks, access to the pool, Kids Club, Wet Zone and playground, 4 mini games and a dance with our Little Bird mascot.

THB 7,999 net for 8 children (Monday–Thursday)
THB 9,999 net for 8 children (Friday–Sunday)
THB 899 net for each additional child

Adults can order à la carte with 15% off; corkage is THB 500 net per bottle. Add-ons include special themes (from THB 6,000), face painting, balloon clowns, magic or juggling shows and a live singer. Please book at least 3 days ahead on +66 33 078 888 or LINE @movenpickpattaya.

Can we hold our wedding at the hotel?

Yes. See our wedding venue in Pattaya and send us your name, phone number, email, event date, number of guests and number of rooms needed. Our events team will contact you within 2 business days.

Can I hold a meeting, seminar or private party at the hotel?

Yes. Send us your name, phone number, company name, event or stay dates, number of guests, number of rooms needed and an email for the quotation. Our events team will contact you within 2 business days.

Can we take pre-wedding photos at the hotel?

Pre-wedding photo shoots in the hotel’s public areas are reserved for couples holding their wedding at the hotel.

Reservations, Rates & Payments

How can I book a room?

Book online 24 hours a day at movenpickpattayanajomtien.com, or contact Reservations daily from 9:00 am to 6:00 pm on +66 33 078 888 or [email protected]. ALL members who book direct also collect points and receive their status benefits.

How much does a room cost per night?

Room rates are dynamic and change daily with availability, so we cannot quote a fixed rate. Check live rates for your dates on our website (how to check rates). To change the currency or language, tap the menu icon (two lines) at the top left and scroll to the bottom.

Where can I find current promotions and packages?

All current offers are on our special offers page. ALL Accor+ Explorer members receive extra savings on most packages. New offers are also announced on our Facebook, Instagram, LINE and TikTok accounts.

How do I book a promotion by email?

Email [email protected] with your full name, Accor+ number (if any), mobile number, stay dates, room type and promotion, number of guests and rooms, payment method and any special requests. Please book at least 7 days in advance; we confirm by email within 48 hours.

How do I change or cancel my booking?

For bookings made with the hotel, contact Reservations on +66 33 078 888 (daily 9:00 am–6:00 pm) or [email protected]. If you booked through a third party such as Agoda, Booking.com or Expedia, please contact them directly.

How can I check my booking status?

To protect your personal data under Thailand’s PDPA, our social media team cannot access reservation details. Please contact Reservations directly on +66 33 078 888 (daily 9:00 am–6:00 pm) or [email protected].

How long does it take to get a reply to my email?

Reservations replies to emails within 48 hours. If you have not heard back, message us on LINE @movenpickpattaya with your email address and we will follow up.

Is my credit card charged when I book?

For a booking guaranteed by credit card, the card holds your reservation and payment is taken when you check in at the Front Desk. Prepaid and non-refundable rates are charged according to the rate’s conditions.

Can I get a tax invoice?

Yes. The hotel issues paper or e-Tax invoices in the name of the person who made the booking, in the month the payment is made. An e-Tax invoice sent by email is the original document and is not mailed on paper.

How do I request a tax invoice after my stay?

Send us your booking confirmation number, stay dates, the booker’s name, a phone number and the email address for the e-Tax invoice. We will check and issue it for you.

Thai Tiew Thai Vouchers

How do I book a room with a Thai Tiew Thai voucher?

Contact Reservations daily from 9:00 am to 6:00 pm on +66 33 078 888 or [email protected] and provide:

Guest’s full name in English
Stay dates and number of guests
Phone number
A photo of the back of the voucher showing the expiry date, or the e-voucher file
Accor+ number and any special requests (optional)

Please book 7–14 days in advance. We confirm by email within 48 hours. Once confirmed, the guest name and stay dates cannot be changed.

Why are dates full for voucher bookings?

Each date has a limited voucher quota. School holidays and long weekends fill quickly because most voucher holders are families, so we recommend booking 1–2 months ahead.

What if I lose my voucher?

Bookings require a photo of the voucher and the physical voucher card at check-in, and we cannot reissue voucher numbers or QR codes. If your voucher is lost, contact Reservations on +66 33 078 888 (daily 9:00 am–6:00 pm) for help.

What if I forget to bring my voucher at check-in?

The hotel will pre-authorise your credit card for the value of your room. Once you send the original voucher to the hotel, we release the hold; your bank usually returns the amount within 7–14 business days.

Can I cancel a voucher booking?

Once the booking is confirmed by the Reservations Department, changes to the guest name or stay dates, as well as cancellations, are not permitted under any circumstances.

Is a voucher bought from a third-party agent valid?

We cannot guarantee vouchers sold by agents we have no contract with. Ask the agent for the voucher number and check it with Reservations on +66 33 078 888; we can confirm whether it is valid and whether it has already been used.

How do I get a tax invoice for a voucher I bought at Thai Tiew Thai?

Fill in our tax invoice request form. We will issue the invoice and send it to the address in the form within 30 business days.

Who do I contact about problems with the Megatix ticketing system?

Contact Megatix customer service on +66 62 256 4197, [email protected]

ALL Accor & Accor+ Members

How do I join ALL Accor or ALL Accor+ Explorer?

ALL – Accor Live Limitless is free to join and gives members-only room rates (around 5% off), points and benefits; join ALL here. ALL Accor+ Explorer is a paid annual membership with dining and stay discounts; see Accor+ registration and Accor+ FAQs.

When will my ALL points be credited?

Points are usually credited 3–7 days after check-out.

What benefits do ALL Gold members receive?

Gold members may receive an upgrade to the next room category and early check-in or late check-out, all subject to availability on the day

Do Platinum members need to book breakfast?

No. Platinum members can book a room-only rate, because breakfast is included with Platinum status at either Twist or the Panorama Club Lounge.

How do I contact Accor+ customer service?

Call Accor+ Thailand on +66 2 352 4400, Monday to Friday, 9:00 am to 6:00 pm (closed on weekends and public holidays).

Safety, Contact & Other Questions

How can I avoid fake hotel pages and booking scams?

Fake social media pages have impersonated Mövenpick Siam Hotel Na Jomtien Pattaya, offering cheap rooms and asking for bank transfers. The hotel never asks guests to pay into a personal bank account. Only book through:

Our website: com
Reservations: +66 33 078 888 or [email protected]
Our verified accounts on Facebook, Instagram, LINE (@movenpickpattaya) and TikTok, listed on our Linktree
The hotel’s only bank account: Siam at Chonburi Co., Ltd., Siam Commercial Bank, Ban Amphur Branch, account no. 724-2-43232-4

How can I contact the hotel?

Reservations: +66 33 078 888 (daily 9:00 am–6:00 pm), [email protected]
Guest Service (24 hours): +66 33 078 888
LINE: @movenpickpattaya
Social media team: Monday to Friday, 9:00 am–6:00 pm (except public holidays)
All channels: ee/movenpickpattaya

How do I give feedback or make a complaint?

We are sorry if anything fell short. Please email Guest Relations at [email protected] your booking details, and our management team will reply.

Is the hotel hiring?

Yes, for current vacancies contact our Talent & Culture team:

Messenger: me/tcmovenpickpattaya
LINE: ee/M32VKaJ
Tel: +66 63 361 8294 (Monday–Friday, 9:00 am–6:00 pm)
Email: [email protected]

Mövenpick Siam Na Jomtien Pattaya